Agilysys User Conference & Executive Summit 2017

Scott McKain

Business Leader and Author
Scott McKain is an internationally known authority who helps organizations create distinction in every phase of business and teaches how to deliver an "Ultimate Customer Experience." He is the founder of a consulting and training company that explores the role of the ultimate customer experiences in creating enhanced client retention and revenue, and is the author of three #1 business bestsellers; all teaching how to expand profits, increase sales, and engage customers. McKain's latest book, released by publisher McGraw-Hill and titled 7 Tenets of Taxi Terry, provides the specific steps for every employee to create and deliver ultimate customer experiences.

Jeremiah Tower
Executive chef and owner of Stars in San Francisco,one of the highest grossing, most innovative, and profitable restaurants in the United States. Executive chef and co-owner of
Chez Panisse in Berkeley, California. During his tenure at Chez Panisse, Jeremiah Tower was largely responsible for creating what became known as “California Cuisine.” Award winning
chef, including the James Beard Foundation’s Outstanding Chef Award in America (1996) and Regional Best Chef (1993). Award winning author of several cookery and related books
including Jeremiah Tower's New American Classics (1996), Jeremiah Tower Cooks (2002), America’s Best Chefs Cook with Jeremiah Tower (2003), Revised edition of Henri-Paul Pellaprat’s The Great Book of French Cuisine (2003) California Dish (2004), and Escoffier,
A Dash of Genius (2013).

Appeared on and/or hosted numerous TV shows throughout his career, including Good
Morning America and The Late Show with David Letterman. Subject of the feature length CNN documentary film The Last Magnificent produced by Anthony Bourdain and ZPZ premiered at the Tribeca Film Festival and 2016 and scheduled for theater release and Netflix in spring 2017.

Invitee/honoree at numerous hospitality industry events, including presenter at MAD 4 in Copenhagen, Denmark (Summer 2014); Guest of Honor at the Imbibe & Inspire conference, Chicago (September 2014); Speaker and presenter at numerous James Beard Foundation Award ceremonies; Speaker for the Escoffier School of Culinary Arts; and keynote speaker and
demonstration chef at the opening of the new Southern Food and Beverage Museum (SoFAB) in New Orleans (October 2014). As well as speaker and presenter at Oxford and Blenheim Palace (UK) film and literary festivals 2016. Also in 2016, keynote speaker at Hospitality Executive Exchange East, Key West; Speaker and author presentation, Arizona Women’s Board, The Friends of Erma Bombeck 37th Annual Authors Luncheon and Creation of website Publication of Table Manners: How to Behave in the Modern World and Why Bother, Farrar, Straus and Giroux, New York and Start the Fire, Ecco, Harper Collins, 2017.